Frequently Asked Questions
In order to better serve you, the Willow Creek Customer Service Center has highlighted the most frequently asked questions. These concerns have been grouped into the categories below. To find an answer to your concern, simply click on one of the category links below to jump to a question and see its answer.
If you do not find the answer to your specific need, please contact us. This contact form allows you to electronically submit a specific question to the WCA Customer Service Center. Please be sure to provide as much detail as possible, along with your email address, so our team can answer you quickly and accurately.
CONFERENCE / EVENTS
MEMBERSHIP
PRODUCTS / ORDERS
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MEMBERSHIP
I am looking for a WCA church in my area?
Click here to seach for a WCA Member church by state.
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How does my church, ministry or organization become a WCA Member?
Please visit www.willowcreek.com/membership for information on becoming a member.
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Do I need both a church profile and my own individual profile?
The short answer is no you only need an individual profile unless you wish to receive WCA Member Benefits.
There are two different records or profile types in our system. The Church record is for WCA member churches and is automatically created when a new membership is purchased. The Individual profile is for a single individual and is created by that individual. Individual profiles MUST be connected to a member church to receive WCA Member Benefits. Connect yourself to a church.
If you cannot login or access your purchase history, please contact our Customer Relations Center at 1-800-570-9812 or email us.
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How do I update my email address?
Please contact us with your name and address (to ensure that we update the correct account). Please specify the old AND new email address.
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How do I change my password?
Login to your account. Click 'Edit' next to 'Change Your Password'.
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Why can't I log into my account?
Account login issues usually occur due to password or user email address issues. First, please be sure that the email address you are entering is the email address that you created your account with. Forgot your password?
If these options do not work, please contact us with the following information, which will help us troubleshoot your log in issue:
- The web browser you're using and its version (For example: Firefox 3.5, Internet Explorer 8.0, Safari 4, etc).
- The operating system you're using (For example, Mac OS X Snow Leopard, Windows 7, etc)
- Any error messages your receive when you try to log in, and some detail about what happens during your log in attempt.
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How do I post a job opening at our church?
Find out more information about our Job Exchange.
PRODUCTS
How do I request a product catalog or conference brochures?
Please contact our Resource Department about the item requested. View the current online catalog.
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How do I find a specific product?
Visit our Resources page or go directly to our online store.
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Why are some Promiseland Curriculum prodcuts not available anymore?
We have discontinued publishing our Promiseland Curriculum but will continue to sell the materials until our inventory is repleated.
For churches that wish to continue using the materials they have, the WCA grants permission to reproduce said materials for use in its children’s ministry. In addition we recommend these other quality children’s materials for use in your children’s ministry:
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What is the status of my order?
You must be logged in to view order status / history.
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I didn’t receive my download. Now what do I do?
View your Account History. Click the appropriate order number and select the item you wish to download.
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My church is a WCA member. Why didn't I receive the member discount on my order?
Your profile may not be connected to the WCA Member Church record. Edit your church information. If your church is a WCA Member, you will see that the Member Discount Applies. Please give us a call at 1-800-570-9812 if you have further concerns.
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I am an International WCA member. Can I place my order on this Web site?
Due to the rate of exchange and cost of shipping, it’s more cost-effective for you to place your order through the appropriate WCA affiliate. Obtain contact information for your affiliate.
If there is not an affiliate office in your country, please contact us for more information on how to complete your order.
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What is the WCA Return Policy?
If for any reason you are not satisfied with a product, please call our Customer Relations Center at 800-570-9812 within 30 days of receiving your order. A Consultant will provide you with a Return Authorization Number and instructions for returning the product. Made on Demand Videos and CD’s as well as Downloadable items are non-returnable.
If an item is damaged or defective a replacement of the same item will be sent. Please note that shipping and handling charges are non-refundable unless the return is due to our error.
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Some text files are avilable only in PDF format. How can I edit this text without retyping the entire document?
The contents of a PDF are easy to cut and paste:
- Open the PDF
- Edit menu >> Select All (CTRL+A on the keyboard)
- Edit menu >> Copy (CTRL+C on the keyboard)
- Open word processing application, like MS Word
- Edit menu >> Paste (CTRL+V on the keyboard)
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How do I receive permission to make a copy of WCA materials?
Please completely fill out this form to submit a permission request to the Willow Creek Association (WCA) for use of Willow Creek Resources (books, curriculum, music, etc.), in any form and for any purpose.
It generally takes up to two weeks to process each request. A permission fee may apply to requests granted.
